When we wish to assess the performance of a business, we’re looking for ways to measure the financial and economic consequences of past management decisions that shaped investments, operations, and financing over time. The important questions to be answered are whether all resources were used effectively, whether the profitability of the business met or even exceeded expectations, and whether financing choices were made prudently. Shareholder value creation ultimately re- quires positive results in all these areas which will bring about favorable cash flow patterns exceeding the company’s cost of capital.
As we’ll see, there is a wide range of choices among many individual ratios and measures, some purely financial and some economic. No one ratio or measure can be considered predominant. We’ll demonstrate primarily the analysis of business performance based on published financial statements. These represent the most common data source available for the purpose, even though they are not designed to reflect economic results and conditions. We’ll also discuss the more important measures that help assess economic performance aspects. Our focus will be on key relationships and indicators that allow the analyst to assess past performance and also to project assumed future results. We’ll point out their meaning as well as the limitations inherent in them. In the final we’ll discuss the larger context of valuing a company or its parts in economic terms, a process that is based on an intense assessment of performance drivers and strategic positioning, and that requires developing expected cash flow results for which past performance is only a starting point.
Because there are so many tools for doing performance assessment, we must re- member that different techniques address measurement in very specific and often narrowly defined ways. One can be tempted to “run all the numbers,” particularly given the speed and ease of computer spreadsheets. Yet normally, only a few selected relationships will yield information the analyst really needs for useful insights and decision support. By definition, a ratio can relate any magnitude to any other; the choices are limited only by the imagination. To be useful, both the meaning and the limitations of the ratio chosen have to be understood. Before be- ginning any task, therefore, the analyst must define the following elements:
Any particular ratio or measure is useful only in relation to the viewpoint taken and the specific objectives of the analysis. When there is such a match, the measure can become a standard for comparison. Moreover, ratios are not absolute criteria: They serve best when used in selected combinations to point out changes in financial conditions or operating performance over several periods and as com- pared to similar businesses. Ratios help illustrate the trends and patterns of such changes, which, in turn, might indicate to the analyst the risks and opportunities for the business under review.
A further caution: Performance assessment via financial statement analysis is based on past data and conditions from which it might be difficult to extrapolate future expectations. Yet, any decisions to be made as a result of such performance assessment can affect only the future—the past is gone, or sunk, as an economist would call it.
No attempt to assess business performance can provide firm answers. Any insights gained will be relative, because business and operating conditions vary so much from company to company and industry to industry. Comparisons and standards based on past performance are especially difficult to interpret in large, multi business companies and conglomerates, where specific information by individual lines of business is normally limited. Accounting adjustments of various types present further complications. To deal with all these aspects in detail is far beyond the scope of this book, although we’ll point out the key items. The reader should strive to become aware of these issues and always be cautious in using financial data.
To provide a coherent structure for the many ratios and measures involved, the discussion will be built around three major viewpoints of financial performance analysis. While there are many different individuals and groups interested in the success or failure of a given business, the most important are:
Closest to the business on a day-to-day basis, but also responsible for its long-range performance, is the management of the organization, whether its members are professional managers or owner/managers. Managers are responsible and accountable for operating efficiency, the effective deployment of capital, useful human effort, appropriate use of other resources, and current and long-term results—all within the context of sound business strategies.
Next are the various owners of the business, who are especially interested in the current and long-term returns on their equity investment. They usually expect growing earnings, cash flows, and dividends, which in combination will bring about growth in the economic value of their “stake.” They are affected by the way a company’s earnings are used and distributed, and by the relative value of their shares within the general movement of the security markets.
Finally, there are the providers of “other people’s money,” lenders and creditors who extend funds to the business for various lengths of time. They are mainly concerned about the company’s liquidity and cash flows that affect its ability to make the interest payments due them and eventually to repay the principal. They’ll also be concerned about the degree of financial leverage employed, and the availability of specific residual asset values that will give them a margin of protection against their risk.
Other groups such as employees, government, and society have, of course, specific objectives of their own—the business’ ability to pay wages, the stability of employment, the reliability of tax payments, and the financial wherewithal to meet various social and environmental obligations. Financial performance indica- tors are useful to these groups in combination with a variety of other data.
The principal financial performance areas of interest to management, owners, and lenders are shown in Figure below , along with the most common ratios and measures relevant to these areas. We’ll follow the sequence shown in the figure and discuss each subgrouping within the three broad viewpoints. Later, we’ll re- late the key measures to each other in a systems context.
Management has a dual interest in the analysis of financial performance:
Baseline surveys are an important part of any M&E process. This discussion, takes a look at the definition of a baseline study, its importance, when to conduct one and alternatives when there is no baseline. It also includes other considerations to make when conducting a baseline study.
What is a baseline study?
A baseline study simply put is a study that is done at the beginning of a project to establish the current status of a population before a project is rolled out. The Food and Agricultural Organization defines a baseline study as:
“a descriptive cross-sectional survey that mostly provides quantitative information on the current status of a particular situation – on whatever study topic – in a given population. It aims at quantifying the distribution of certain variables in a study population at one point in time.”
While most people confuse a baseline study and a pilot study, these two are not synonymous. A pilot study, unlike a baseline study attempts to establish whether it is feasible or worthwhile to undertake a project. In which case, pilot studies are undertaken so as to establish or verify a project idea. A baseline study on the other hand is done after a decision to implement a project has been made. In other words, pilot studies are conducted to identify project ideas, while baseline studies are done to act as a benchmark for measuring project success or failure.
Baselines surveys are important for any project for the following reasons:
Just like the name suggests, baseline surveys should be carried out at the very beginning of a project and for obvious reasons. Any manager wants to ensure that any possible impact of a project is captured at the evaluation. Where a baseline study is conducted after project activities have already been initiated, the accurate picture of the initial status cannot be reflected since the project is already having some impact, however little. It is therefore always best practice to conduct a baseline before project implementation.
Alternatives for baseline studies
If there is still a long way to go for the project and a baseline wasn’t conducted, managers can always consider conducting a study to act as a baseline. However, if at the end of a project there was no baseline study conducted, there are a few alternatives to consider for the purpose of measuring project success.
1. Indicators: Before conducting a baseline study, it is important to identify the indicators for the project. The indicators help in the designing of the questionnaire and also in determining evaluation indicators. The type of indicators could also dictate the type of data to collect and how the analysis of the data will be done.
2. Study population and sampling: The study population is most often the project target population. Establishing the boundary so as to ensure the sample is only limited to the target population is important. Also related is the sampling procedure. The most common one is the simple random sampling. However, sometimes this is not possible because of various reasons, which might mean that a different sampling procedure is considered.
3. Partners: In some cases, it could necessary to involve other organizations in the baseline survey. This is especially viable if “similar” projects share a starting timeline and share a target group, most often by projects sharing a donor. This normally saves costs an increases confidence in the baseline results.
4. Funds: Availability of funds will dictate the intensity and scope of the baseline study. More funds might also mean that both quantitative and qualitative methods are adopted, while limited funds might imply that an organization only goes for quantitative methods.
What is market research?
When boiled down to its essence, market research helps you better understand who your customers are and why they might want to buy your product or service.
Let’s put it another way: If you’re a writer, one of the first things you should know it who you’re talking to. Who is your audience? And what are you trying to tell them? Well, the same concept applies to market research for businesses.
Using both primary (talking to customers) and secondary (info on your customers from other sources) research, businesses gather data to answer the following crucial questions:
Market research can encompass everything from customer surveys to interviews to industry reports and even some agencies that will sell you credit reports on competing companies (no, we don’t recommend you buy those). Because of the depth and potential impact of all this data, solid market research is expensive—Fortune 500 companies happily spend many thousands of dollars on a robust market research report.
As a small business owner, that kind of cost can be prohibitive. But even if you don’t have wads of cash lying around, you can compile market research without busting your budget. And we’ll walk you through some ways to get started.
Before diving into doing your actual research, you’ll need to set aside some time to create a plan. One piece of market research can’t be everything to everyone in a company, especially when you have a limited budget. To help stretch your dollars further, spend some time honing your focus with these steps:
Now, let’s get to the meat of market research. As I mentioned earlier, there are two types of market research: primary and secondary.
Primary research is brand, spanking new information. It doesn’t currently exist anywhere else, and you get it straight from the source: your target customers. Primary research is meant to help business owners get direct answers to their burning questions, like defining customer product preferences, understanding their motivations, and getting a sense of their needs.
Some common types of primary research include:
Digging into primary research might take you outside your comfort zone. You might shy away from asking customers lengthy questions to avoid annoying them. Or maybe you’ll fret over taking too much of their time. But trust me: the long-term impact of a rigorous market research report is worth the discomfort.
When designing your survey questions, follow a few basic rules of thumb:
While primary research offers a more detailed view of customer needs and competitor profiles, secondary research offers a bigger-picture analysis.
As I mentioned before, secondary research uses resources that already exist. That could mean digging through government demographic data, industry reports, or pricing guides for data that can guide your research.
Some resources you can use for secondary research include:
If you’re still digging for more information (or maybe just a helping hand), there are a variety of other resources to use to inform your research:
No matter what kind of small business you’re running, it’s crucial to know everything you can about your customers. Knowing how your product or service meets a specific need—and then figuring out how to communicate that effectively—can make the difference between success and failure.
And now that you have a better grasp on the fundamentals of market research, you can start designing your own plan to better understand both your target customers and your competitors.